Thank you for exceptional service

From: Goran Stanivukovic

Dear Jeff and Maher, This is Goran (teaches English literature at Saint Mary's University), who is a regular customer at Tabrizi. I was in the store earlier today and I bought two rugs, one Shiraz. I am writing to express my huge gratitude for the exceptional service and care which I received from Maher (The Rugologist) and Mehrdad. Maher Ghazzawi, whom I met on previous purchases, showed me at least about 30 different rugs, explaining each in detail, down to telling me about different weaving and colouring techniques, and different kinds of wool. He was hugely personable and caring, and I felt that I was not in a store but in a family, whose host was telling me a history of a culture. He showed me a book of Ghabbes rugs and told a story how they're made in the Iranian desert. I felt I was having a most enjoyable day of interesting conversation, not that I was in a shop buying a rug. This was a most pleasant experience. I came in to buy one rug and I ended up buying two! You have an extraordinary expert and the most effective colleague in Maher, but above all, you have an exceptional person who makes his customers' visit a unique cultural experience. Not only did I buy a rug--I also learned a lot about the background of their making. Mehrdad was also exceptionally helpful and very pleasant and informative when we talked about rugs. Thank you for this experience, exceptional service, and for recommending the beautiful rugs which I ended up buying.


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