Our friendly staff would be happy to help you.
FAQ (Frequently Asked Questions)
I need help deciding on a rug. Can you assist me?
We would be happy to help you find your perfect rug with a personalized design consultation. Click here to get started.
What is your shipping policy?
We offer free shipping in Canada for orders over $300, and free shipping to USA for orders over $1000.
Your rug will be shipped securely with a tracking number provided.
See our policy here: Shipping
What if I buy a rug but I don't love it?
Exchanges and returns are easy. See our policy here: Returns and Exchanges
Can I shop your rugs in-person?
We invite you to visit our showroom where we can help you shop with personalized customer service.
Can you clean or repair my rugs?
We offer professional rug cleaning, repair, appraisals, protective spray, and more. Click here to view our rug services and accessories.
Request a call or email back
For any other questions, please fill out the form below and we'll be happy to provide personalized customer service.