Contact Us

Our friendly staff would be happy to help you.

FAQ (Frequently Asked Questions)

+ I need help deciding on a rug. Can you assist me?

We would be happy to help you find your perfect rug with a personalized design consultation. Click here to get started.

+ What is your shipping policy?

We offer free shipping in Canada for orders over CA$500, and free shipping to the USA for orders over US$1000. Your rug will be shipped securely with a tracking number provided. See our policy here: Shipping

+ What if I buy a rug but I don't love it?

Exchanges and returns are easy. See our policy here: Returns and Exchanges

+ Can I shop your rugs in-person?

We invite you to visit our showroom where we can help you shop with personalized customer service.

+ Can you clean or repair my rugs?

Our partners at Tabrizi Rug Cleaning offer professional rug cleaning, repair, appraisals, protective spray, and more. Click here to view our rug services and accessories.


Send us an email and let us know how we can help you.

Please allow 1-2 business days for our response.



Our staff will be available to help you on the phone during our showroom hours.

Toll-free: 1-800-784-7488

Canada: (902) 835-8585

Request a call or email back

For any other questions, please fill out the form below and we'll be happy to provide personalized customer service.